Devices
Unregister a Device
How to free up a seat by unregistering the device using it.
A device-based seat stays tied to whichever device last used it. If you or someone on your team needs to start using the app on a different computer, the seat must be freed up first. That's what unregistering does.
- Go to Devices (in the sidebar, under Account).
- Find the device that's holding the seat you want to free up.
- Select Unregister on that row.
The button briefly changes to Unregistering…, and once the request completes, the device is removed from the list and the seat becomes available for the next device to register. There is no confirmation step, so confirm you've selected the right device before proceeding.
A few things to keep in mind:
- As a member, you can only unregister your own devices. As an owner or admin, you can unregister any device in the organization, which is useful when a former employee still has a seat tied up on their old device.
- Some desktop apps also include an Unregister option within the app itself, typically in Settings or the app's menu bar. This performs the same action, just from a different location.